• VIP Concierge/Eldorado

    Job Locations US-NV-Reno
    # of Openings
    1
    Category
    Marketing
    Department
    Player Development
    Shift
    Variable
    Location : Name Linked
    THE ROW - Eldorado, Silver Legacy, Circus Circus
  • THE PROPERTY

    ROW TM

     

    Eldorado Resorts, Inc. (NASDAQ: ERI) presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses 25 restaurants, 23 bars and lounges, 12 entertainment venues, 8 nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space with 3,000 slot machines and 125 table games and Reno’s only Topgolf Swing Suite. With the recent addition of The Spa at Silver Legacy, THE ROW offers an unrivaled relaxation experience and northern Nevada’s newest luxury wellness retreat. In addition, we have nearly 4,000 of the best Team Members in the industry!

     

    For more information about THE ROW, visit TheRowReno.com and follow us on Instagram

    THE JOB


    JOB SUMMARY
    Supports all promotions, events, and activities directed toward VIP players. Provides a high level of personalized service to all VIP players.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Maintains knowledge of all casino events and promotional activities.
    • Assist guests to ensure a favorable VIP experience.
    • Provides customer service and recognition to VIP players while working on the casino floor.
    • Works at VIP special events and promotions.
    • Retrieves information for new and existing accounts from CMS Player tracking system.
    • Issues comps based on club tier and property guidelines.
    • Answers telephone calls from patrons.
    • Assist with slot tournaments.
    • Assist all hosts with guest communications and correspondence.
    • Maintains strict confidentiality relative to financial information, company policies and procedures, and team member and customer information.
    • Managers VIP players, paperwork, and reports.
    • Reviews VIP activities and promotions with Executive Casino Host.
    • Bartending.
    • Other duties as assigned.

    KNOWLEDGE, SKILLS & ABILITIES

    • A high school diploma or GED is preferred.
    • Previous casino experience preferred.
    • Must obtain valid state gaming license.
    • Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
    • Communicate appropriately with all casino guests, casino departments, and fellow team members.
    • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    • Ability to stand, sit and walk for long periods of time.
    • Work environment may include smoke and variable temperature, lighting and noise levels.
    • Must possess excellent communications and guest service skills.
    • Must be able to work flexible hours, including late nights, weekends, holidays, and overtime.
    • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
    • Ability to obtain a valid state gaming license.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    WHO WE ARE

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado’s properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!

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