• Reservations Agent/Circus Circus

    Job Locations US-NV-Reno
    # of Openings
    4
    Category
    Reservations
    Department
    Customer Care/Reservations & PBX
    Shift
    Variable
    Location : Name Linked
    THE ROW - Eldorado, Silver Legacy, Circus Circus
  • THE PROPERTY

    ROW TM

     

    Eldorado Resorts, Inc. (NASDAQ: ERI) presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses 25 restaurants, 23 bars and lounges, 12 entertainment venues, 8 nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space with 3,000 slot machines and 125 table games and Reno’s only Topgolf Swing Suite. With the recent addition of The Spa at Silver Legacy, THE ROW offers an unrivaled relaxation experience and northern Nevada’s newest luxury wellness retreat. In addition, we have nearly 4,000 of the best Team Members in the industry!

     

    For more information about THE ROW, visit TheRowReno.com and follow us on Instagram

    THE JOB

     

    JOB SUMMARY
    Our callers are generally reaching us to plan fun times at one of our properties. Our agents are here to keep our callers happy while handling their reservations and answering questions.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Answers inbound customer calls for reservations and general information on hotel rooms, amenities, events, shows, dining, our One Club loyalty program and related activities.
    • Listen actively and collect information from callers while entering reservations directly into the appropriate reservation system.
    • Actively sell features and experience of our properties; cross-sell options such as alternate dates and/or company hotels as dictated by availability.
    • Confidently and enthusiastically present the features of our properties in a positive light, requiring staying updated on feature information provided by management.
    • Consistently handle calls using quality standards and transactional procedures provided during initial and ongoing training.
    • Work with callers to defuse complaints or conflicts, exercising poise, tact and balances judgment; escalating to supervisors as needed according to training.
    • Interact with co-workers and callers in a professional and respectful manner, with a bias for teamwork and helping others.
    • Other duties as assigned.

    KNOWLEDGE, SKILLS & ABILITIES

    • Agent performance centers on their ability to consistently make accurate reservations, form good habits with respect to published quality standards, follow procedures, take responsibility for keeping alongside of changes, and work with others in a constructive manner.
    • Successful candidates will possess excellent listening skills and focus on positive customer service.
    • Prior call center and front-line customer service experience is a preferred, as is experience with computers and/or data entry.
    • High School Diploma or GED equivalent preferred.

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    • Work is fast-paced and generally high-energy.Duties are primarily performed in an air-conditioned and well-lit office environment with several peer workstations arranged in close proximity.
    • Ready in-person access to supervisor is always available to assistance.
    • Requires ability to work for extended periods while seated at a desk using a telephone headset, telephone handset, and a personal computer (mouse, keyboard, monitor, peripheral card-entry device, etc.).
    • Ability to read and type English clearly using a PC and occasionally paper.
    • No significant lifting or carrying is required.
    • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    WHO WE ARE

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado’s properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!

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