• Guest Service Center Rep

    Job Locations US-IA-Waterloo
    # of Openings
    1
    Category
    Cage & Credit
    Department
    Cage/Credit & Collections
    Shift
    Variable
    Hours
    Tues 3:30p-11p, Wed 9:30a-1p or 3:30p-7p; Thur 9a-5:30p
    Location : Name Linked
    Isle Casino Hotel Waterloo
  • THE PROPERTY

    WATERLOO TM

    Good times await in Iowa at Isle Casino Hotel® Waterloo with over 900 of the hottest slots, 30 table games, 194 spacious guest rooms and a resort style pool and hot tub. Our guests can indulge in a sizzling steak at Otis & Henry’s, experience farm-to-table cuisine at Farmer’s Pick Buffet and satisfy a sweet tooth with a treat from Simply Yummy Baking Company. Plus, an all-new Eldorado Resorts, Inc. restaurant recently opened– The Brew Brothers offering a creative menu, custom microbrews and live entertainment! Our 450 Team Members are dedicated to providing our guests with an exceptional gaming and entertainment experience. For more information, visit www.islewaterloo.com and follow us on Facebook, Instagram and Twitter.

    THE JOB

     

    JOB SUMMARY

    Responsible for the redemption and sale of table game chips, marketing redemptions, ticket in-ticket out redemptions and other cash transactions. 

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Responsible for various cash transactions and answering customer questions in a courteous and professional manner.
    • Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift.
    • Keeping cash drawer balanced and impressed and ensuring that all casino funds are secured when not in use.
    • Verifying and documenting personal identification information for checks and cash advance transactions.
    • Comply with all company standard operating procedures, gaming regulations, and federal regulations, including Title 31 compliance.
    • Other duties as assigned.

    KNOWLEDGE, SKILLS & ABILITIES

    • A high school diploma, GED, or equivalent preferred.
    • Previous cashier or banking experience preferred.
    • Must be able to obtain a valid state gaming license.
    • Ability to communicate all events, promotional activities and facilities available to guest.
    • Always maintain a fun and friendly attitude and provide for a safe and clean work environment.

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    • Ability to stand for long periods of time.
    • Ability to perform assigned duties under frequent time pressure in an interruptive environment.
    • Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    WHO WE ARE

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado’s properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!

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