• Director of Surveillance

    Job Locations US-LA-Shreveport
    # of Openings
    Location : Name Linked
    Eldorado Resort Casino Shreveport

    SHV TM

    Eldorado Resort Casino Shreveport is timeless luxury and friendly, personal service right in the heart of downtown Shreveport, LA. With non-stop excitement and elegance, guests can experience a variety of world-class fine dining from four award-winning restaurants, one-of-a-kind memorabilia shopping in the Eldorado Gift Shop, and the hottest nightspots around with the area’s best LIVE entertainment. Eldorado Shreveport boasts over 400 luxury rooms and suites and 28,000 square feet of casino space housing over 1,500 slot machines and 50 table games. In addition, Eldorado Shreveport has over 1,000 of the best Team Members in the industry. For more information about Eldorado Shreveport, visit www.eldoradoshreveport.com and follow on Facebook and Instagram.



    Responsible for the overall operation of the Surveillance Department.



    • Conducts all criminal, civil, or internal investigations as requested by the legal department.
    • Will be the custodian of all surveillance videos and will ensure a proper chain-of-custody for civil and or criminal litigation cases.
    • Updates other departments, as needed, of possible criminal activity involving both guests and team members.
    • Directs the hiring, training and evaluating of department staff.
    • Monitors and updates policy and procedures of the department.
    • Maintains files for all investigative files and intelligence information.
    • With the approval of the Legal Department shall supply any and all information to the proper law enforcement agencies and prosecuting officials in reference to lawsuits pertaining to customer accident claims, personnel misconduct and internal thefts.
    • Completes the Surveillance Department annual budget.
    • Distributes all property exclusions where photos exist on the excluded individuals appropriate surveillance personnel.
    • All other duties assigned.


    • Strong verbal and written communication skills.
    • Experience with Microsoft Word and Excel preferred. Ability to learn other Security and Surveillance specific programs.
    • Strong attention to detail when examining guest identification and behavior.
    • High School Degree or GED required.
    • 5+ years’ experience in Surveillance for a gaming facility, 3+ years’ supervisory experience preferred.
    • Able to obtain and maintain a valid state gaming license


    • Ability to sit for long periods of time.
    • May be subject to smoking environment and moderate noise.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.


    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado’s properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!


    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com and be sure to like us on Facebook!


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