• Table Games Scheduling Supervisor

    Job Locations US-CO-Black Hawk
    # of Openings
    1
    Category
    Table Game
    Department
    Table Games
    Shift
    Day
    Location : Name Linked
    Isle Casino Hotel and Lady Luck Black Hawk
  • Property Overview

    BH

    Isle Casino Hotel® Black Hawk is an over 40,000 square foot, one level gaming complex located in Black Hawk, CO. The casino features over 1,000 slot machines, including your favorite video, reel, keno and video poker machines, live poker and 24 table games such as Blackjack, Let-it-Ride-Poker, Three Card Poker, Bonus 6 Poker, Craps and Roulette. The hotel features 238 hotel rooms comprised of mini-suites with jetted tubs, standard rooms, two 640 square foot meeting rooms, multiple food and beverage venues and a 1,100 space covered parking garage.

     

    Lady Luck Casino® Black Hawk is located diagonally across the street from the Isle Casino Hotel Black Hawk, to which it is connected by a climate controlled skywalk. Gaming is available on two levels with over 400 slot machines and 11 table games such as Blackjack, Craps, Three Card Poker and Roulette. Lady Luck Casino also has a hotel with 164 rooms and features Otis & Henry's Restaurant featuring homemade classics. With close to 700 of the best team members in Colorado proudly serving our guests, Isle Casino Hotel and Lady Luck Casino Black Hawk are the ultimate destination! For more information about the Isle Casino Hotel® Black Hawk visit www.isleblackhawk.com and follow us on Facebook, Instagram and Twitter. For Lady Luck Casino® Black Hawk visit www.ladyluckblackhawk.com or follow us on Facebook, Instagram or Twitter.

    Responsibilities

     

    JOB SUMMARY

    Develop and communicate schedules for our Table Games Department. Conduct the Casino Administration Office and function in a support capacity for the Senior Director of Casino Operations, Director of Gaming Operations, Casino Operations Managers and the Table Games Department.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Communicate with the Director of Gaming Operations, Casino Operations Managers and Table Games Team Members as needed to deliver an operationally sound and functionally fluid schedule.
    • Maintain departmental employee files, attendance data, and variation records in coordination with the Director of Gaming Operations and Casino Operations Managers.
    • Coordinate communications between Casino Operations and other departments ie: HR, Benefits, Payroll, IT, etc.
    • Have complete knowledge of all casino events and promotional activities.
    • Extensive PC and Infinium computer work for records maintenance
    • Answer all phones calls, direct calls, take and pass on accurate messages
    • Greet, qualify and respond appropriately to each visitor, guest or vendor
    • Produce and deliver reports as needed or required.
    • Process incoming and outgoing correspondence.
    • Order office supplies as needed.
    • Prepare, control and process all PAN paperwork and attachments.
    • Email messaging (receiving/reading and responding/sending).
    • Monitor and notify managers of employee attendance issues.
    • Assist with all PTO Authorization Requests, Leaves of Absence paperwork and IT User Authorization forms.
    • Handle miscellaneous duties including all filing, shredding, binding, copying, faxing, office cleaning, employee birthday cards, employee and purveyor seasonal cards.
    • Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information.

    KNOWLEDGE, SKILLS & ABILITIES

    • High School Diploma or equivalent is preferred.
    • Able to provide our Table Games Dealers with excellent service focusing on consistent and fair adjudication of the dealer’s schedule.
    • Easygoing and pleasant demeanor during all guest and staff encounters.
    • Excellent communication and observation skills.
    • Two years Table Games supervisory experience preferred.
    • Fully self-motivated and well versed in office etiquette practices.
    • Professional phone manner, handling multiple lines, accurate message taking.
    • Security minded to ensure a safer environment for our staff and table games office area.
    • Good public relations skills.
    • Command of the English language with respect to understanding it, speaking it, reading it and writing it legibly.
    • Working knowledge of Isle/Lady Luck policies.
    • Typing, ten key, computer, clerical, reception and secretarial skills. Detail orientated.
    • Able to obtain and maintain a Colorado Gaming License.

     PHYSICAL DEMANDS & WORK ENVIRONMENT

    • Office environment and casino environment exposed to bright lights and noise.
    • High rise hotel and atrium.
    • Must be able to demonstrate consistency in providing outstanding guest service per departmental, property, and company guidelines.
    • Must be able to work both independently and as a member of a team.
    • Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays, sometimes with short notice.
    • Must be able to sit/stand for long periods of time.
    • Must be able to perform job functions accurately measurable by departmental guidelines.
    • Communicate appropriately/effectively with all casino guests, casino departments, and fellow team members.
    • Must understand and utilize the departmental reporting chain of command.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    Company Overview

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.

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