• Security Shift Manager

    Job Locations US-IA-Waterloo
    # of Openings
    1
    Category
    Security
    Department
    Security
    Shift
    Grave
    Hours
    Salaried position
    Location : Name Linked
    Isle Casino Hotel Waterloo
  • Property Overview

    WATERLOO TM

    Good times await in Iowa at Isle Casino Hotel® Waterloo with over 900 of the hottest slots, 30 table games, 194 spacious guest rooms and a resort style pool and hot tub. Our guests can indulge in a sizzling steak at Otis & Henry’s, experience farm-to-table cuisine at Farmer’s Pick Buffet and satisfy a sweet tooth with a treat from Simply Yummy Baking Company. Plus, an all-new Eldorado Resorts, Inc. restaurant recently opened– The Brew Brothers offering a creative menu, custom microbrews and live entertainment! Our 450 Team Members are dedicated to providing our guests with an exceptional gaming and entertainment experience. For more information, visit www.islewaterloo.com and follow us on Facebook, Instagram and Twitter.

    Responsibilities

     

    JOB SUMMARY
    Security Shift Managers provide work direction to Security Officers and Supervisors and assumes responsibility in the absence of the Manager.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Adheres to department service standards of being attentive, professional and having a quick response.
    • Responsible for assisting the Security Manager with hiring, interviewing and organizing training to maintain adequate staffing.
    • Develops staff, interviews, hires, and evaluates. Delegates authority and assign responsibilities.
    • Responsible for observation and evaluation of guests who may be intoxicated.
    • Investigate incidents and/or customer complaints, compiling data for accurate reports to the Gaming Commission and department heads.
    • In the absence of the Security Manager, the Security Shift Manager assumes overall command and control of the emergency response procedures, including response drills and evacuations.
    • Other duties as assigned.

    KNOWLEDGE, SKILLS & ABILITIES

    • High School Diploma or GED equivalent.
    • 3 + years of experience in security, surveillance and patron/property liability of high volume business or industry.
    • Ability to perform multiple assigned duties under frequent time pressures
    • Valid state driver’s license.
    • Must be able to obtain and maintain a valid state gaming license.

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    • Ability to stand for long periods of time.
    • Frequent pushing, pulling, bending and walking.
    • Intermittent sitting at a desk or company vehicle.
    • Work area is both indoors and outdoors and subject to variable temperatures.
    • May be subject to smoking environment, moderate noise and bright lights.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    Company Overview

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.

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