• IT Specialist

    Job Locations US-OH-Columbus
    # of Openings
    1
    Category
    Information Technology
    Department
    Information Technology
    Shift
    All
    Location : Name Linked
    Eldorado Gaming Scioto Downs
  • Property Overview

    SD TM

    Eldorado Gaming Scioto Downs is Columbus' premier entertainment destination! Located just 10 minutes south of downtown Columbus, Ohio, Scioto Downs features 24/7 gaming action with 2,200 of the industry’s best games. While here, enjoy several fast and casual dining options, live entertainment at Veil Bar every Friday and Saturday night and live harness racing every May - September. Our hotel partner, Hampton Inn and Suites, features 118 spacious guest rooms and is conveniently connected to our entertainment complex. Our 500 Team Members are ready and willing to help you enjoy your time with us, 24/7. When you're here, you're Family. For more information about Eldorado Scioto Downs, visit www.eldoradosciotodowns.com and follow us on Facebook and Instagram.

    Responsibilities

     

    JOB SUMMARY
    The MIS Specialist’s role is to ensure proper system operations. IT Specialists perform computer technical support services for all IT equipment.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Field incoming help requests from end users via both telephone and e-mail.
    • Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
    • Records, tracks, and documents the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken.
    • Applies diagnostic utilities to aid in troubleshooting.
    • Access’ software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
    • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
    • Performs preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
    • All other duties as assigned.


    EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS

    • Advanced knowledge of basic computer hardware.
    • Experience with desktop and server operating systems, including.
    • Extensive application support experience.
    • Knowledge of programming languages.
    • Working knowledge of a range of diagnostic utilities.
    • Ability to conduct and direct research into IT issues and products.
    • High School Diploma or GED equivalent. Four-year college diploma or university degree in computer systems design or computer science, and/or 5 years equivalent work preferred
    • Ability to obtain and maintain required licensure.

     

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    • Ability to stand or sit for long periods of time.
    • Work area is subject to variable temperatures.
    • May be subject to smoking environment and moderate noise.

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    Company Overview

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.

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