• Guest Services Ambassador

    Job Locations US-OH-Columbus
    # of Openings
    10
    Category
    Security
    Department
    Security
    Shift
    Variable
    Location : Name Linked
    Eldorado Gaming Scioto Downs
  • Property Overview

    SD TM

    Eldorado Gaming Scioto Downs is Columbus' premier entertainment destination! Located just 10 minutes south of downtown Columbus, Ohio, Scioto Downs features 24/7 gaming action with 2,200 of the industry’s best games. While here, enjoy several fast and casual dining options, live entertainment at Veil Bar every Friday and Saturday night and live harness racing every May - September. Our hotel partner, Hampton Inn and Suites, features 118 spacious guest rooms and is conveniently connected to our entertainment complex. Our 500 Team Members are ready and willing to help you enjoy your time with us, 24/7. When you're here, you're Family. For more information about Eldorado Scioto Downs, visit www.eldoradosciotodowns.com and follow us on Facebook and Instagram.

    Responsibilities

     

    JOB SUMMARY

    Responsible for greeting customers and providing family style service.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Greeting and thanking customers as they enter and exit the gaming facility.
    • Answer customer questions regarding on-going Marketing promotions and other amenities offered at the property.
    • Make sure customers are of age by checking ID.
    • Very Guest Service oriented.
    • Other duties as assigned.

    KNOWLEDGE, SKILLS & ABILITIES

    • Must have excellent communication skills, be polite, and present a neat appearance.
    • Must be able to work rotational shifts.
    • Previous customer service experience helpful.
    • Capable of operating a computer and printer.
    • Ability to read and understand simple instructions and memos.
    • High school diploma or GED equivalent preferred.
    • Able to obtain a valid state Gaming License.
    • Must be at least 21 years of age.

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    • Able to stand, sit, walk for prolonged periods.
    • Frequent pushing, pulling, lifting and bending.
    • Work environment may include smoke and variable temperature, lighting and noise levels.

    Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

     

     

     

     

    Company Overview

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.

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