• Surveillance Operator

    Job Locations US-MO-Kansas City
    # of Openings
    4
    Category
    Surveillance
    Department
    Surveillance
    Shift
    Grave
    Location : Name Linked
    Isle of Capri Casino Kansas City, MO
  • Property Overview

    KC TM

    Isle of Capri Casino® Kansas City is a riverboat escape just minutes from downtown in Missouri’s City of Fountains and home to 300 of the best Team Members in the industry. Our guests can try their luck at more than 900 gaming machines or at any of the 18 hot table games and enjoy tasty dining options at 3 wonderful restaurants on site. For more information, visit www.isleofcaprikansascity.com and follow us on Facebook and Instagram.

    Responsibilities

     

    JOB SUMMARY
    Responsible for observing casino and property operations using video technology to protect the company, team members, guests and assets.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
    • Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas.
    • Monitor activity for criminal activity, violation of Missouri Gaming Commission regulations, and/or violation of company policies and procedures.
    • Appropriately record activities and report observations to company and Missouri Gaming Commission officials.
    • Appropriately record surveillance activity in daily log.
    • Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, market plans, and team member and patron information.
    • Have complete knowledge of all casino events and promotional activities.
    • Keep work area in a clean and orderly manner.
    • Ensure the safety and security of all guests and team members.
    • Comply with all policies and procedures established by Isle of Capri Casino and departmental management.
    • Other duties as assigned or any reasonable request from any member of management.

     

    EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS

    • A high school diploma or GED is preferred.
    • Previous CCTV experience is preferred.
    • Must obtain Missouri Gaming Commission occupational license.
    • Ability to write clear and concise reports using correct grammar and punctuation.
    • Appropriate use of personal computer, fax machine, and telephone with voice mail system.
    • Knowledge of all surveillance equipment, including CCTV cameras and monitors, NVR system, alarm systems, and listening devices, and all CCTV related computer systems.
    • Knowledge of all table games and casino internal controls.
    • Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
    • Read, write, and understand simple instructions.
    • Communicate appropriately with all casino guests, casino departments, and fellow team members.
    • Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
    • Accurately perform all assigned job duties in a fast-paced environment, usually under strict time pressures, and usually with a high volume of phone calls and two-way radio traffic.

     

    PHYSICAL DEMANDS & WORK ENVIRONMENT

    Ability to stand or sit for long periods of time.

    Work area is subject to variable temperatures.

    May be subject to smoking environment and moderate noise.

     

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    Company Overview

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.

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