• SPA Front Desk Receptionist

    Job Locations US-NV-Reno
    # of Openings
    5
    Category
    Spa/Fitness
    Department
    Spa
    Shift
    Day
    Location : Name Linked
    THE ROW - Eldorado, Silver Legacy, Circus Circus
  • Property Overview

    ROW TM

     

    Eldorado Resorts, Inc. presents a one of a kind, unified and distinguished resort experience with THE ROW—a newly branded destination in the heart of Reno, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. Stretching across six contiguous city blocks, THE ROW encompasses 25 restaurants, 22 bars and lounges, 11 nightspots, over 4,000 luxury rooms and suites and 227,000 square feet of casino space with 3,000 slot machines and 125 table games. THE ROW recently opened The Spa at Silver Legacy, a 21,000 square foot spa offering guests the largest relaxation, beauty, fitness and retail treatment facility in northern Nevada. In addition, we have nearly 4,000 of the best Team Members in the industry.

     

    For more information about THE ROW, visit TheRowReno.com and follow us on Instagram

    Responsibilities

     

    JOB SUMMARY

    Overall facilitation of the Spa, ensuring the highest luxury resort standards of professionalism, customer service and optimum financial performance.  Provide operational support; hosting guided tours of the Spa, anticipating guest needs and inquiries, educating information and education to guests and colleagues, while upholding Company Standards and Codes of Conduct.

     

    ESSENTIAL DUTIES & RESPONSIBILITIES (Includes, but is not limited to the following).

    • Responsibilities include answering phones, scheduling and billing appointments, possessing through knowledge of all treatments, services, promotions and retail items and providing exceptional guest service.
    • Responsible for the Health and Safety of guests, employees and members in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
    • Ensure that good practices are applied to all issues in relation to guests and colleagues.
    • Maintain the highest level of professionalism in all aspects of job performance.
    • Create a welcoming atmosphere for guests during check in and check out.
    • Provide guests and colleagues tour through the facility and familiarize them with the surroundings while explaining the Spa/Company philosophy and culture.
    • Provide knowledgeable recommendations and guidance to ensure guest satisfaction when making reservations and offer multiple treatment bookings and up-sells.
    • Communicate all changes, cancellations and additions to the Back of House leadership team.
    • Accept responsibility for cash drawer and ensure it balances at close of shift.
    • Perform opening and closing duties including check lists.
    • Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with colleagues efficiently and effectively.
    • Learn the names and personally recognize our regular guests and members.
    • Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions and historical information regarding the Company and the surrounding area to answer any questions guests may have to the best of one’s ability.
    • If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved) and follow-up on issues as needed (if computer access is not available, give information to admin support).
    • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
    • Attend all scheduled employee meetings and bring suggestions for improvement.
    • Consistently offer professional, friendly and engaging service. Ensure individualized guest service through acknowledging and responding to their needs and expectations.
    • Actively participate in other areas of the Spa Operation, such as treatment, product knowledge and retail sales.
    • Maintain a clean, hygienic and neat work environment at all times, ensuring all equipment is in safe working order.
    • Follow departmental policies and procedures and all safety and sanitation policies.

    KNOWLEDGE,SKILLS & ABILITIES

    • Must have outstanding communication, guest service and sales skills. 
    • Must be a quick learner; accuracy and attention to detail are critical. 
    • Must have excellent communication skills, both written and verbal. 
    • Basic understanding of sales principles and customer service practices and math skills. 
    • Working knowledge of customer and market dynamics and requirements. 
    • Track record of over-achieving sales quota. 
    • Hands-on experience with POS transactions and POS software. 
    • A friendly and energetic personality with customer service focus. 
    • Ability to perform under pressure and address complaints in a timely manner. 
    • Must be organized, timely and detailed oriented. 
    • Must be proficient with Microsoft Word, Excel and Outlook. 
    • Must be reliable and able to meet deadlines and prioritize tasks. 
    • Availability to work flexible shifts. 
    • High school education or equivalent preferred.  BS Degree in Marketing or related field would be a plus.
    • Must have minimum of 2-4 years of experience as a Spa Receptionist, Coordinator and/or Reservation role.
    • Certificate/License: None required.

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

    Company Overview

    Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-eight properties in thirteen states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, Pennsylvania and West Virginia. In aggregate, Eldorado’s properties feature approximately 27,500 slot machines and VLTs and 800 table games, over 12,500 hotel rooms and nearly 20,000 of the best Team Members in the industry!

     

    Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence. For more information about Eldorado Resorts, please visit www.eldoradoresorts.com.

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